Contact Finorix Pro support

Tell us how we can help

Leave your details and our support team will reply as soon as possible, usually within one business hour.

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Our team aims to give every client fast, friendly and knowledgeable support. Whether you are new to automated trading or already manage a larger portfolio, we are here to answer your questions, explain features and help you solve problems, day or night for security matters and during business hours for everything else.

Complete the contact form and tell us what you need. A member of the support team will review your request and respond as quickly as possible, usually within one business hour, so you can get the most out of your trading.

Office and opening hours

  • Office address10 Collyer Quay, #12-05, Ocean Financial Centre, Singapore 049315
  • Office hoursMon to Fri, 9:00 to 18:00 SGT, closed on weekends and Singapore public holidays
  • Call centre and response timeMonday to Friday, 9:00 to 18:00 SGT (excluding Singapore public holidays); account-security reports are monitored 24/7. Typical wait: usually within one business hour
  • Email[email protected]
  • Responsible departmentClient Support and Compliance

10 Collyer Quay, #12-05, Ocean Financial Centre, Singapore 049315

Who can help with what

The Client Support and Compliance team handles every request. Mentioning the topic in your first message routes it to the right specialist faster.

Account and verification

Help with registration, changing contact details, document uploads for identity checks and the status of a verification.

Deposits and withdrawals

Questions about PayNow, FAST and card payments, processing times, limits and the status of a withdrawal request.

Platform and strategies

How to connect an exchange, create an API key with the right permissions, read your dashboard or adjust a strategy.

Security concerns

Suspicious emails, unexpected login alerts or a lost device. These reports are monitored around the clock. See the fraud warning page too.

Complaints and feedback

If something went wrong, follow the complaints procedure. General feedback on the platform is welcome through the same form.