Same name on every payment
The account holder name must match the name on your bank account or card. This keeps your funds safe and speeds up reviews.
Deposit and withdrawal methods
Fund your account and take money out using payment methods that people in Singapore already use every day. Every method is free of charge from our side, and the tables below show the type, fee and processing time of each.
Always use a payment method in your own name. Payments from third parties are rejected, and they trigger additional checks under our AML policy.
Withdrawal methods
As a rule, funds are returned by the same route used for the deposit. Processing starts after verification checks are complete.
| Payment method | Type | Fee | Processing time | Description |
|---|---|---|---|---|
| PayNow | Instant bank transfer (QR / UEN) | Free | Within 24 hours | Withdrawals can be sent to the bank account linked to the PayNow identifier used for your deposit. Most requests are paid out the same day once approved, and the bank then shows the funds almost immediately. |
| FAST transfer | Bank transfer | Free | 1–3 business days | Funds are sent to your verified Singapore bank account through the FAST network. The timing depends on approval and on your bank's own processing windows. |
| Visa | Debit / credit card | Free | 1–5 business days | Where your bank supports it, money returns to the Visa card used for the deposit. The final credit depends on the card issuer and usually takes one to five business days. |
| Mastercard | Debit / credit card | Free | 1–5 business days | If you funded the account with Mastercard, the withdrawal is normally returned to the same card. Timing depends on the issuing bank and the payment operator. |
Deposit methods
The minimum deposit is S$340 on the Basic plan. Payment providers or your bank may apply their own charges, which we do not control.
| Payment method | Type | Fee | Processing time | Description |
|---|---|---|---|---|
| PayNow | Instant bank transfer (QR / UEN) | Free | Instant | Scan the QR code or send to the UEN shown at checkout from your banking app. The deposit normally appears in your account within moments of the bank confirming the transfer. |
| FAST transfer | Bank transfer | Free | Within 24 hours | Send a transfer from your bank to the account details displayed at checkout and include the reference. We credit the deposit as soon as the bank reports the funds. |
| Visa | Debit / credit card | Free | Instant | Pay with a Visa debit or credit card. After authorisation, including a 3-D Secure prompt in your banking app where requested, the payment is normally processed at once. |
| Mastercard | Debit / credit card | Free | Instant | Pay with Mastercard. Your bank may ask for extra confirmation through Mastercard Identity Check, and once approved the amount is usually credited immediately. |
| Apple Pay | Mobile wallet | Free | Instant | Pay from a compatible iPhone, iPad or Mac. The payment is protected by Face ID, Touch ID or your passcode and is normally processed immediately. |
| Google Pay | Mobile wallet | Free | Instant | Pay from a compatible Android device. After you authenticate, the payment is processed straight away and funds are usually available without delay. |
Full conditions are in the withdrawal policy, and every cost is listed on the fees page.
Plan for business days
FAST and card refunds follow bank calendars, so a request on Friday evening may be credited on Tuesday after a public holiday.
Ask your manager
If a payment is slow, give your manager the reference and the time. They can see where the payment is in the chain.