Individual attention
One person who knows your account, so you do not have to explain your situation again every time you get in touch.
Personal support from the day you register
Registration is open. Places are limited.
A personal manager will contact you within 24 hours.
By creating an account, you agree to our Privacy Policy and Terms of Use.
Every new client of Finorix Pro is introduced to a real person. Your personal manager calls you before anything is activated, explains how the platform works and stays available for the questions that come up afterwards.
You are never left alone with a settings screen and a long list of terms, and you can ask the same question twice if the first answer did not make sense.
Create Free AccountWhat personal support means
Personal support is a one-to-one relationship with a named member of our client team. They get to know your goals, how much time you have and how much risk you are comfortable with, and they use that to help you set up the platform to match.
Your manager is a guide, not an adviser. They explain how the tools work, how fees apply and what each setting does. They do not tell you what to buy, they do not promise any outcome and they will say so plainly if a request goes beyond what they can help with. Where a question is about tax, legal matters or your wider financial situation, the right answer is to speak to a qualified professional, and a good manager will tell you that.
The service is included in every plan and costs nothing extra.
Many clients start the relationship with a single question, for example about how a deposit will show up, and then keep the same contact for months. That continuity is deliberate: a manager who remembers that you prefer a weekly summary and a conservative position size does not need to ask again.
What you get
Help with activation
Guidance through verification and the connection of your exchange, including what each permission means.
Fast replies
Questions are normally answered within one business hour during Singapore support hours.
Personalised information
Explanations and calculations tailored to the amount, period and settings that you are considering.
Continuing support
Help does not stop after activation. You can come back with questions whenever your plans or your account change.
What your manager can help with
- Account activation. Registration details, verification documents and two-factor set-up.
- First steps. Connecting an exchange, choosing pairs and setting limits.
- Using the platform. Reading the dashboard and the demo or practice view, and what each report shows.
- Deposits and withdrawals. Which method to use and where a payment is in the process.
- Updating your details. Changing contact information or a payout destination safely.
- Questions about features. What a setting does and what could go wrong if you change it.
What they cannot do
A manager cannot trade on your behalf without your approval, cannot ask for or hold your passwords or one-time codes, cannot guarantee a result and cannot advise on whether a particular investment suits your personal finances. If anyone claiming to be a manager does any of these things, treat it as a warning and report it using the fraud warning page.
What the first call is like
Most first calls last twenty to thirty minutes and follow the same outline. Nothing is activated on the call, and you can end it at any point.
- Introductions. Your manager confirms your details and asks what made you look at the platform.
- Your situation. Roughly how much you could set aside, for how long, and how you would feel about a loss.
- The platform. A plain-language tour of what the automation does, what it costs and what can go wrong.
- Next steps. The documents to prepare, how to secure the account and a time for a follow-up if you want one.
Examples of what clients ask
| Question | Where it leads |
|---|---|
| "Why was my document rejected?" | A check of the image and a note on what to resubmit |
| "How long will my PayNow withdrawal take?" | Status of the request and the expected time |
| "What does this limit do?" | A walk-through of the setting and an example |
| "Can I stop everything for a month?" | How to pause strategies without closing the account |
The standards we hold ourselves to
Plain language
We avoid jargon, and where a technical term is unavoidable we explain it. If you did not understand something, that is our failure and not yours.
No pressure
Managers are not paid on how much you deposit. You may take as long as you like to decide, and you may decide to do nothing.
Confidential
What you tell your manager about your finances is used to help you and is handled under the Privacy Policy.
Who it is for
Newcomers who prefer to hear an explanation from a person before they click anything. A first call of twenty or thirty minutes is common, and nobody will hurry you.
Experienced investors who want a single contact for practical questions about funding, limits and reports, without searching a help centre.
The service is the same for every plan. Advanced and Premium clients receive priority handling and, on Premium, dedicated support.
It is particularly useful during the first month, when most of the questions arise: what a position is, why a strategy did nothing for a day, how to read a report, or what to do after a phone is replaced. Clients who use that month to ask a lot of questions tend to feel in control much sooner.
How the service works
Register
Submit the short form on this page.
Contact your manager
Expect a call within 24 hours at a time that suits you.
Activate the account
Complete verification and security set-up together.
Continuing support
Keep the same contact for questions, reviews and changes.
Ways to reach us
| Channel | Best for | When |
|---|---|---|
| Personal manager | Set-up, strategy questions, reviews | Singapore business hours |
| Callback | Asking a manager to ring you at a set time | Within one business hour |
| Documents, details, anything you want in writing | Any time, answered in business hours | |
| Help centre | Self-service answers, guides and FAQ | Any time |
Opening hours
- Personal managersMonday to Friday, 9:00 to 18:00 SGT (excluding Singapore public holidays); account-security reports are monitored 24/7
- Security reportsMonitored 24 hours a day, every day
- Email[email protected]
Payments, deposits, withdrawals and verification are all within what your manager can help you with. The detail is on the methods and withdrawal policy pages.
Questions about support
How soon will my manager contact me?
Normally within 24 hours of registration, during Singapore business hours.
Is support free?
Yes. Personal support is included on every plan and there is no extra charge.
Can a beginner ask basic questions?
Please do. Explaining the basics clearly is the reason the service exists.
Can I ask for a different manager?
Yes. Tell the support team and we will arrange it.
Will my manager tell me what to invest in?
No. They explain the platform. Decisions about what to do with your money are yours.
Speak to a specialist
Register for free and ask your questions on the phone. There is no obligation to fund an account.