Frequently asked questions

Fill in the short form on the account page with your name, email and mobile number. Registration is free. A personal manager will contact you within 24 hours to explain the next steps.

You need an email address, a Singapore mobile number, a government ID for verification and a payment method in your own name if you decide to fund the account. The Basic plan starts from S$340.

No. The platform is built so that a beginner can use it, and your manager helps with each setting. Experience is not required, but trading still carries risk and no experience does not mean no risk.

Yes. The dashboard works in a mobile browser, and alerts can be sent to your phone. Some set-up steps, such as creating an API key at your exchange, are easier on a computer.

There is no monthly fee and no charge to open an account. Trading commission is up to 0.58% per transaction, and other costs such as spreads and currency conversion are listed on the fees page.

The fees page lists core fees, additional costs and the three plans in tables. The cost of any transaction is shown to you before you confirm it.

No. Results depend on the market, the strategy and your settings, and you may lose some or all of your deposit. Figures in reviews or in the calculator are illustrations, not predictions.

It monitors the markets you choose, looks for short-term patterns and places orders within the limits you set. You can pause or change a strategy at any time.

Yes. You can run a ready-made strategy, adjust its limits or switch off the parts you do not want. Alerts and reports are optional and configurable.

By email and, if you use the mobile app, as push messages. You can ask for a daily summary instead of an alert for each action.

The platform works with major exchanges that offer API access. Your manager can tell you which are supported for your account and help you create the key.

Yes. Prices of digital assets can move sharply, and losses are possible. The risk disclosure page explains the main risks and what you can do about each.

No. It can pause automated activity when markets are unusually unstable, which may reduce exposure, but it cannot prevent losses or guarantee that capital is preserved.

Your assets are held at the exchange, not by us, so a problem there may affect your access. Spreading funds and not leaving idle balances are sensible precautions.

With two-factor authentication, encryption, login alerts, session control and scoped API keys. The security page describes each control and what you can switch on.

No. API keys are created by you with trade and read rights only. We do not need, and you should never grant, withdrawal permission on the key.

Contact support straight away so we can lock the account. You will be asked to verify your identity before access is restored, and your API keys will be revoked.

Write to the support address, use the contact form or call your personal manager. Support runs on Singapore business hours, and security reports are monitored around the clock.

Ask your manager before you change anything. Explaining settings in plain English is part of the service, and there is no charge for it.

Follow the complaints procedure. You will get an acknowledgement and a final answer within the stated times, and you can escalate if you are still not satisfied.